That should be the protocol I would think too. At the time I got the updated hubs, they were just released by TC and I couldn't find them anywhere in the states yet. So I ordered direct. I actually bought my xtr from HRP. Free shipping, no tax, plus I think $30 off with their coupon..$409 to my door. Cha-ching!! That was a great deal I thought..then HH had the fire sale on the kexb a week or 2 later! Well.. I just HAD to jump on that!!$25 for shipping? Jebus. They need to work out something with HRP to take care of stateside customer service as they are the official Corally distributor for the US and I think Canada as well. I had to go through them to warranty my Savox servo and it went smooth as silk.